Remote Care Center Agent: Compassionate Support

Modivcare; Saint Paul (MN); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Voluntary Life Insurance (Employee/Sp

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role requires handling high volumes with empathy and accurate data entry.

You will answer emergency and non-emergency calls, verify information, and support members through scripted and proactive care, with weekend coverage and a starting wage of $15 per hour.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50 Mbps download and 25 Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Multitasking

Typing 35 WPM

CRM software

MS Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role requires handling high volumes with empathy and accurate data entry.

You will answer emergency and non-emergency calls, verify information, and support members through scripted and proactive care, with weekend coverage and a starting wage of $15 per hour.