Remote Care Center Advocate

Modivcare; Fulton (MS); Remote; USD 17,000 - 24,000; Full time

Job summary

Modivcare is seeking a Care Center Representative. This fully remote role handles incoming calls for emergencies and non-emergencies, provides compassionate support, and logs details in real-time.

You will work 1st shift, weekends, starting November 30, 2026, earning $15 per hour. Candidates need a high school diploma or GED and 0–1 year in customer service; strong communication and typing skills are essential.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Typing proficiency (35 WPM) and ability to navigate multiple systems.
• Remote work capability with reliable internet.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts and improvised responses.
• Monitor high volume medical alerts and alarms with calm professionalism.
• Record call details, dispatches, and messages in real-time.
• Maintain confidential information and update records accurately.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative. This fully remote role handles incoming calls for emergencies and non-emergencies, provides compassionate support, and logs details in real-time.

You will work 1st shift, weekends, starting November 30, 2026, earning $15 per hour. Candidates need a high school diploma or GED and 0–1 year in customer service; strong communication and typing skills are essential.