Remote Care Center Advocate

Modivcare; Athens (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

401(k) with Company Match

Paid Time Off

Parental Leave

Disability insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role headquartered in the United States. The position requires responding to alerts, providing compassionate support, and documenting interactions in real time.

Training will cover protocols, customer service scripts, and privacy requirements. The ideal candidate has 0–1 year of customer service experience, a high school diploma or GED, and the ability to manage multiple screens while maintaining accuracy and empathy on every

Qualifications

• Education: High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Skills

Customer service

Communication

Empathy

Self-motivation

Typing 35 WPM

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role headquartered in the United States. The position requires responding to alerts, providing compassionate support, and documenting interactions in real time.

Training will cover protocols, customer service scripts, and privacy requirements. The ideal candidate has 0–1 year of customer service experience, a high school diploma or GED, and the ability to manage multiple screens while maintaining accuracy and empathy on every