Remote Care Advisor: In-Home Care Guidance

Sharecare; Carson City (NV); A distancia; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sharecare is seeking a Care Advisor to support CareLinx’s payer operations remotely. You’ll guide families through caregiver searches, set up interviews, and help with hiring, while ensuring ongoing satisfaction and retention.

You’ll work from home, excel in customer service, and partner with enrollment teams to ensure smooth transitions. Healthcare familiarity helps, and you’ll maintain professional standards in a fast-paced environment.

Formación

• High school diploma or equivalent required.
• Some college coursework preferred.
• Six months in customer service; or 1+ years in a service environment preferred.
• Healthcare experience preferred.

Responsabilidades

• Guide members through the caregiver search journey with strong relationship building.
• Collaborate with Enrollment Team for seamless handoffs.
• Provide ongoing support after caregiver hire to maintain satisfaction.
• Document notes in CareLinx’s EHR system with accuracy.
• Work collaboratively with teammates and other CareLinx teams.
• Exhibit excellent verbal and written communication via phone, email, and text.
• Assist in inbound call center as needed.

Conocimientos

Time management

Verbal communication

Organizational skills

Multitasking

Remote work

Professional demeanor

MS Office

Confidentiality

Performance goals

Educación

High school diploma

Some college coursework

Customer service experience

Herramientas

Microsoft Office Suite

Descripción del empleo

Sharecare is seeking a Care Advisor to support CareLinx’s payer operations remotely. You’ll guide families through caregiver searches, set up interviews, and help with hiring, while ensuring ongoing satisfaction and retention.

You’ll work from home, excel in customer service, and partner with enrollment teams to ensure smooth transitions. Healthcare familiarity helps, and you’ll maintain professional standards in a fast-paced environment.