Remote Care Advisor: Family Care & Hiring

Sharecare Operating Company, Inc.; Atlanta (GA); Remote; USD 42,000 - 64,000; Full time

Job summary

Sharecare's CareLinx division is looking for a Care Advisor to guide families through the caregiver search, interview, and hire process, then provide ongoing support to ensure satisfaction.

You will build relationships with families and caregivers, coordinate with the Enrollment Team for seamless handoffs, document interactions in CareLinx's EHR, and maintain high professional standards while working from home.

Qualifications

• Minimum high school diploma or equivalent required.
• Some college coursework preferred.
• Six months to two years in customer service or call center environment preferred.
• Healthcare experience is a plus.
• Prolonged periods of desk work and computer use.

Responsibilities

• Guide members on the caregiver search journey through relationship building and strong communication.
• Collaborate with Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after caregiver hire to maintain family and caregiver relationships.

Skills

Time management

Communication

Organization

Problem solving

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Performance targets

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare's CareLinx division is looking for a Care Advisor to guide families through the caregiver search, interview, and hire process, then provide ongoing support to ensure satisfaction.

You will build relationships with families and caregivers, coordinate with the Enrollment Team for seamless handoffs, document interactions in CareLinx's EHR, and maintain high professional standards while working from home.