Remote Care Advisor for Families & Caregivers

Sharecare; Helena (MT); A distancia; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

CareLinx is seeking a Care Advisor to assist families during the caregiver search, interview, and hire process for its Payer Operations line of business. You will guide families, coordinate with enrollment, and maintain ongoing caregiver relationships remotely.

The role emphasizes stellar customer service, empathetic guidance, and Comfort with a technology-forward, work-from-home environment. Previous healthcare experience is a plus.

Formación

• Six months experience in a customer service role or a minimum of 1 year experience in a customer service environment, required.
• At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred.
• Previous healthcare experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Responsabilidades

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after caregiver hire to maintain relationships and satisfaction.
• Document accurate notes of all family and caregiver interactions in CareLinx’s EHR system.
• Collaborate professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication via phone, email, and text.
• Assist in inbound call center as needed.

Conocimientos

Time management

Verbal communication

Written communication

Attention to detail

Organization

Problem solving

Remote work

Professional demeanor

Confidentiality

Meeting performance goals

Microsoft Office

Educación

High school diploma or equivalent

Some college coursework

Herramientas

MS Office

Descripción del empleo

CareLinx is seeking a Care Advisor to assist families during the caregiver search, interview, and hire process for its Payer Operations line of business. You will guide families, coordinate with enrollment, and maintain ongoing caregiver relationships remotely.

The role emphasizes stellar customer service, empathetic guidance, and Comfort with a technology-forward, work-from-home environment. Previous healthcare experience is a plus.