Remote Care Advisor — Caregiver Search & Support

Sharecare; Salem (OR); Remote; USD 25,000 - 39,000; Full time

Job summary

CareLinx is seeking a remote Care Advisor to assist families during the caregiver search, interview, and hire process. You will guide members, set up interviews, and ensure satisfaction throughout the caregiver journey.

This role emphasizes stellar customer service, empathy, and collaboration with CareLinx’s health plan partners. Training and support are provided for success in a fast-paced, technology-forward environment from home.

Qualifications

• High school diploma or equivalent, required.
• Some college coursework preferred.
• Six months experience in customer service, required; or 1+ year in a customer service environment.
• Healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey with relationship building and communication.
• Collaborate with Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after caregiver hire to maintain family and caregiver relationships.
• Document notes of family and caregiver interactions in CareLinx’s EHR.
• Work collaboratively with team members across CareLinx.
• Demonstrate clear verbal and written communication via phone, email, and text.
• Assist in inbound call center as needed.

Skills

Time management

Verbal communication

Written communication

Organization

Multitasking

Goal oriented

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Performance goals

Additional duties

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

CareLinx is seeking a remote Care Advisor to assist families during the caregiver search, interview, and hire process. You will guide members, set up interviews, and ensure satisfaction throughout the caregiver journey.

This role emphasizes stellar customer service, empathy, and collaboration with CareLinx’s health plan partners. Training and support are provided for success in a fast-paced, technology-forward environment from home.