Remote Care Advisor: Family & Caregiver Support

Humamaria; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

CareLinx is seeking a Care Advisor to support the Payer Operations line of business. You will guide families through the caregiver search, coordinate interviews, and assist with hire processes, while maintaining ongoing satisfaction with both members and caregivers.

You will thrive in a fast-paced, tech-forward environment, work from home, and collaborate with CareLinx health plan partners. Strong communication and confidentiality are essential to success.

Qualifications

• High school diploma or equivalent is required.
• Six months to one year of customer service experience is preferred/required by the role.
• Healthcare experience is preferred.

Responsibilities

• Guide members through the caregiver search journey with strong relationship building and communication.
• Collaborate with Enrollment Team to ensure seamless handoffs.
• Provide post-hire support to maintain family-caregiver relationships and overall satisfaction.
• Document conversations in CareLinx's EHR accurately.
• Collaborate professionally with team members across CareLinx.
• Demonstrate excellent verbal and written communication via phone, email, and text.
• Assist in inbound call center as needed.

Skills

Time management

Communication skills

Organization

Multitasking

Remote work

Professional demeanor

MS Office

Confidentiality

Performance goals

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

CareLinx is seeking a Care Advisor to support the Payer Operations line of business. You will guide families through the caregiver search, coordinate interviews, and assist with hire processes, while maintaining ongoing satisfaction with both members and caregivers.

You will thrive in a fast-paced, tech-forward environment, work from home, and collaborate with CareLinx health plan partners. Strong communication and confidentiality are essential to success.