Care Concierge — Remote Family Support & Hiring

Sharecare; Madison (WI); Remote; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

CareLinx is seeking a remote Care Advisor to guide families through the caregiver search, interview, and hire process within CareLinx’s Payer Operations. You will assist with candidate screening, coordinating interviews, and facilitating the hiring steps while ensuring member satisfaction.

The role emphasizes empathetic guidance, stellar customer service, and the ability to work from home in a fast-paced, tech-enabled environment.

Qualifikationen

• Six months to one year of customer service experience required.
• Experience in a call center environment preferred.
• Healthcare experience preferred.

Aufgaben

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Assist in inbound call center as needed.

Kenntnisse

Time management

Communication

Organization

Multitasking

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Team collaboration

Customer service

Ausbildung

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Jobbeschreibung

CareLinx is seeking a remote Care Advisor to guide families through the caregiver search, interview, and hire process within CareLinx’s Payer Operations. You will assist with candidate screening, coordinating interviews, and facilitating the hiring steps while ensuring member satisfaction.

The role emphasizes empathetic guidance, stellar customer service, and the ability to work from home in a fast-paced, tech-enabled environment.