Remote Care Advisor & Family Liaison

Sharecare; Olympia (WA); Remote; USD 25,000 - 39,000; Full time

Job summary

CareLinx is seeking a remote Care Advisor to guide families through the caregiver search, interview candidates, and assist with the hiring process. You will build relationships, provide empathetic guidance, and ensure a smooth candidate experience from home.

You will partner with the Enrollment Team for seamless handoffs, maintain ongoing family and caregiver relationships, and document interactions in CareLinx’s EHR.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Six months in customer service or 1+ year in customer service environment required.
• Experience in healthcare preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Assist in inbound call center as needed

Skills

Time management

Verbal and written communication

Organization

Multitasking

Remote work

Professional demeanor

Confidentiality

Performance goals

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

CareLinx is seeking a remote Care Advisor to guide families through the caregiver search, interview candidates, and assist with the hiring process. You will build relationships, provide empathetic guidance, and ensure a smooth candidate experience from home.

You will partner with the Enrollment Team for seamless handoffs, maintain ongoing family and caregiver relationships, and document interactions in CareLinx’s EHR.