Remote Care Advisor: Family Caregiver Hiring & Support

Sharecare; Lansing (MI); Remote; USD 42,000 - 64,000; Full time

Job summary

Sharecare is seeking a Care Advisor for its CareLinx line of business, working remotely to support families during the caregiver search, interviews, and hiring process. You will maintain relationships, provide guidance, and ensure exceptional member experience throughout the in-home care journey.

You will collaborate with enrollment teams, document interactions in CareLinx’s EHR, and meet performance goals while delivering empathetic, professional service from a home office.

Qualifications

• High school diploma or equivalent, required.
• Some college-level coursework, preferred.
• Six months experience in a customer service role or a minimum of 1 year in a customer service environment, required.
• At least one year of experience in a customer service or call center environment or a minimum of 2 years in a customer service environment, preferred.
• Previous healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain the relationship and overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Collaborate professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Assist in inbound call center as needed.

Skills

Time management

Communication

Organization

Multitasking

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Teamwork

Performance goals

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a Care Advisor for its CareLinx line of business, working remotely to support families during the caregiver search, interviews, and hiring process. You will maintain relationships, provide guidance, and ensure exceptional member experience throughout the in-home care journey.

You will collaborate with enrollment teams, document interactions in CareLinx’s EHR, and meet performance goals while delivering empathetic, professional service from a home office.