Remote Care Access Navigator

Marble Health; Oregon; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote-first

Equity

Full benefits

Job summary

Marble Health is hiring a Care Operations Associate for a fully remote role open to candidates in Mountain or Pacific time zones. You will guide families from referral to intake with speed, clarity, and empathy, handling 60–80 outbound calls daily and collaborating with Growth, Product, and Engineering to unblock cases.

This role suits someone who thrives in fast-paced environments, maintains warmth under pressure, and is energized by improving access to youth mental health care.

Qualifications

• 3+ years of professional experience, ideally in a startup or high-growth environment that required ambiguous problem solving.
• Experienced in high-communication roles that involve structured phone or video conversations—you're comfortable managing volume without sacrificing quality.
• Builds trust quickly with families, counselors, and teammates—warm, clear, and steady even in stressful moments.

Responsibilities

• Manage a caseload of referred families, serving as their trusted point of contact from referral through intake.
• Engage with families across phone, email, and other channels — answering questions, resolving blockers, and navigating complex cases with clarity and empathy.
• Keep families moving toward intake through consistent follow-through and re-engagement.
• Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work.
• Surface real-time patterns on where families get stuck and share feedback on product, tools, and messaging to improve the intake experience.

Skills

High-volume, fast-paced environment

Excellent communication

Empathy and warmth with families

Organized and detail-oriented

Job description

Marble Health is hiring a Care Operations Associate for a fully remote role open to candidates in Mountain or Pacific time zones. You will guide families from referral to intake with speed, clarity, and empathy, handling 60–80 outbound calls daily and collaborating with Growth, Product, and Engineering to unblock cases.

This role suits someone who thrives in fast-paced environments, maintains warmth under pressure, and is energized by improving access to youth mental health care.