Remote Care Operations Associate: Fast-Paced Intake

marblehealth.com; California; Remote; USD 50,000 - 60,000; Full time

Job summary

Marble Health is seeking a Care Operations Associate to guide families from referral to intake with speed, clarity, and empathy—often within 24 hours. You’ll manage a high-volume caseload, engage families across phone, email, and other channels, and help them start care efficiently.

You’ll collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support day‑to‑day work. This is a fast-paced, meaningful role for the right communicator.

Qualifications

• 3+ years of professional experience in a startup or high-growth environment that required ambiguous problem solving.
• Experience in structured phone or video conversations—comfortable with high volume.
• Ability to build trust with families, counselors, and teammates in stressful moments.
• Works through complexity with curiosity and calm; spots patterns and blockers.
• Highly organized and can manage a detailed caseload with discipline.
• Brings positive energy and stamina to high-volume, high-impact work.
• Motivated by improving access to kids' mental health care.

Responsibilities

• Manage a caseload of referred families from referral through intake.
• Engage with families across phone, email, and other channels; resolve blockers with empathy.
• Keep families moving toward intake with follow-through and re-engagement.
• Collaborate with Growth, Product, and Engineering to unblock cases and improve tools.
• Surface real-time patterns on where families get stuck and provide product feedback.

Skills

Startup experience

High-communication

Builds trust quickly

Problem-solving under ambiguity

Highly organized

Positive energy

Mission-driven

Job description

Marble Health is seeking a Care Operations Associate to guide families from referral to intake with speed, clarity, and empathy—often within 24 hours. You’ll manage a high-volume caseload, engage families across phone, email, and other channels, and help them start care efficiently.

You’ll collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support day‑to‑day work. This is a fast-paced, meaningful role for the right communicator.