Care Access Specialist (Remote)

Marble Health; New York (NY); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work

Benefits package

Equity

Job summary

Marble Health is seek­ing a Care Operations Associate to guide families from referral to intake with speed, clarity, and empathy. The role is fully remote and geographically flexible within Mountain or Pacific time zones.

Expect 60–80 outbound calls per day and close collaboration with Growth, Product, and Engineering to unblock cases and improve intake processes. You will own the family journey, engage across channels, and help families commit to starting care while maintaining warmth and

Qualifications

• 3+ years of professional experience, ideally in a startup or high-growth environment that required ambiguous problem solving.
• Experience in high-communication roles with structured phone or video conversations.
• Builds trust quickly with families, counselors, and teammates with warmth and steadiness.

Responsibilities

• Manage a caseload of referred families from referral through intake.
• Engage with families via phone, email, and other channels to answer questions and resolve blockers.
• Keep families moving toward intake with consistent follow-through and re-engagement.
• Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows.
• Surface patterns on where families get stuck and share feedback to improve the intake experience.

Skills

High-volume communication

Organizational skills

Empathy

Cross-functional collaboration

Job description

Marble Health is seek­ing a Care Operations Associate to guide families from referral to intake with speed, clarity, and empathy. The role is fully remote and geographically flexible within Mountain or Pacific time zones.

Expect 60–80 outbound calls per day and close collaboration with Growth, Product, and Engineering to unblock cases and improve intake processes. You will own the family journey, engage across channels, and help families commit to starting care while maintaining warmth and