Remote Mental Health Care Navigator — Fast-Paced Impact

Navicare; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Navi is hiring a Care Navigator, a remote role helping families access mental health care across the US. You’ll triage needs, map pathways to care, and ensure hand-offs are completed, with weekend shifts and weekday hours between 8 a.m. and 9 p.m. ET.

You’ll use CRM/EMR tools and coordinate with providers to schedule timely appointments. We value empathy, integrity, and clear communication. The position offers growth opportunities as Navi expands its services while maintaining a fast-paced

Qualifications

• 2+ years in care navigation or case management.
• MSW, MFT, MHC, RN or similar credential.
• Experience with CRM and EMR/EHR systems.

Responsibilities

• Intake & Triage: Conduct warm phone intakes to capture clinical and social details and determine next steps.
• Care & Therapeutic Matchmaking: Use Navi’s database and your own sleuthing skills to surface the best-fit providers.
• Schedule Appointments: Book the first appointment directly, or provide a warm handoff to our partners to schedule.
• Progress Check-Ins: Follow up at key milestones; track outcomes and patient-reported experience scores.
• Documentation & Data: Keep meticulous notes in our CRM; tag data for insights, and develop formulas to help automate.

Skills

Empathy

Communication

Sales experience

Case management

Multitasking

People-first mindset

US work authorization

Education

MSW / MFT / MHC / RN

Tools

CRM systems

Google Workspace

EMR/EHRs

Airtable

HubSpot

Job description

Navi is hiring a Care Navigator, a remote role helping families access mental health care across the US. You’ll triage needs, map pathways to care, and ensure hand-offs are completed, with weekend shifts and weekday hours between 8 a.m. and 9 p.m. ET.

You’ll use CRM/EMR tools and coordinate with providers to schedule timely appointments. We value empathy, integrity, and clear communication. The position offers growth opportunities as Navi expands its services while maintaining a fast-paced