Remote Member Care Navigator

Devoted; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Generous paid time off

Monthly $100 mobile/internet stipend

Stock options

Parental leave program

401K program

Bonus eligibility for most roles

Job summary

Devoted Health is seeking a Digital Care Coordinator to support members via Portal Chat from a remote location in the United States. You will guide members through care coordination and benefits navigation with empathy and clarity, while coordinating with clinical teams to resolve issues.

The role requires strong written communication, the ability to juggle multiple chats, and familiarity with Orinoco workflows and AI-assisted tools.

Qualifications

• Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage exposure is a plus.
• Proven written communication skills and ability to navigate multiple systems.
• Availability to work variable shifts across time zones; typing speed 55+ WPM.

Responsibilities

• Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance.
• Manage multiple conversations with strong response times and clear follow-through.
• Research member questions using internal tools and escalate when needed to ensure timely resolution.
• Collaborate with clinical partners and cross-functional teams to resolve member needs end-to-end.

Skills

Digital communication

Time management

Multitasking

Problem solving

Customer-facing experience

Tools

Orinoco workflows

Portal chat tools

Job description

Devoted Health is seeking a Digital Care Coordinator to support members via Portal Chat from a remote location in the United States. You will guide members through care coordination and benefits navigation with empathy and clarity, while coordinating with clinical teams to resolve issues.

The role requires strong written communication, the ability to juggle multiple chats, and familiarity with Orinoco workflows and AI-assisted tools.