Remote Card Services Application Support Analyst II

Jack Henry & Associates, Inc.; Allen (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jack Henry & Associates, Inc. in the United States is seeking a Card Services Application Support Analyst to ensure successful completion of project phases including installation, training, and post-install support.

The role involves both on-site and remote work within about a 70-mile radius of listed office locations. The ideal candidate has at least 2 years in a credit union and experience with ATM, Debit, or Credit card processing, plus the ability to travel to client sites up to 25% of the

Qualifications

• Minimum 2 years of experience working in a credit union.
• ATM, Debit or Credit card processing experience.
• Must be able to travel up to 25% to customer locations.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

Skills

Credit union experience

ATM/debit processing

Travel to client sites

Tools

Symitar core

Job description

Jack Henry & Associates, Inc. in the United States is seeking a Card Services Application Support Analyst to ensure successful completion of project phases including installation, training, and post-install support.

The role involves both on-site and remote work within about a 70-mile radius of listed office locations. The ideal candidate has at least 2 years in a credit union and experience with ATM, Debit, or Credit card processing, plus the ability to travel to client sites up to 25% of the