Car Buying Experience Consultant

CarMax; United States; Remote; USD 28,929 - 42,705; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Holiday premium pay

Job summary

CarMax is seeking a Customer Service Consultant Trainee to deliver an iconic customer experience and guide customers through their car buying journey, from online inquiries to in-store purchases.

The role includes responding to sales leads, leveraging inventory knowledge, and coordinating finance applications and delivery scheduling. Candidates should be ready to learn, with strong communication skills and flexibility for varied shifts.

Qualifications

• Sales or customer service experience is preferred.
• Strong listening and communication skills.
• Self-motivated and goal oriented.
• Willingness to work nights, weekends, and holidays.
• Ability to learn new technologies.

Responsibilities

• Connect with inbound customers online and over the phone to assess needs.
• Guide customers toward vehicles meeting their needs using CarMax inventory knowledge.
• Assist through online sales, appraisal, financing, and scheduling delivery.
• Ensure a seamless online-to-in-store purchasing experience.
• Mentor others as your skills grow.
• Achieve sales targets while delivering iconic customer experience.

Tools

Computer skills

Technology savviness

Job description

CarMax is seeking a Customer Service Consultant Trainee to deliver an iconic customer experience and guide customers through their car buying journey, from online inquiries to in-store purchases.

The role includes responding to sales leads, leveraging inventory knowledge, and coordinating finance applications and delivery scheduling. Candidates should be ready to learn, with strong communication skills and flexibility for varied shifts.