Remote Car Buying Concierge

CarMax Inc.; Virginia; Ibrido; USD 29.000 - 43.000; Tempo pieno

Descrizione del lavoro

CarMax Inc. is hiring a Customer Service Consultant Trainee to serve as the vital link between customers’ at-home and in-store experiences.

You will respond to sales leads and inquiries, guiding buyers through the car purchase process with a focus on a seamless, iconic customer experience. The role operates in a high-energy sales environment, offering mentorship and opportunities to advance toward leadership.

Competenze

• Sales and customer service experience is preferred.
• Aptitude to thrive in a fast-paced sales environment.
• Strong listening skills and customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies; strong computer skills.
• Open availability for nights, weekends, and holidays.
• Open to shifting schedules twice per year per business needs.
• Candidates must live within 100 miles of the CEC location.

Mansioni

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Conoscenze

Sales experience

Customer service

Communication skills

Tech-savvy

Flexible schedule

Self-motivation

Location within 100 miles

Descrizione del lavoro

CarMax Inc. is hiring a Customer Service Consultant Trainee to serve as the vital link between customers’ at-home and in-store experiences.

You will respond to sales leads and inquiries, guiding buyers through the car purchase process with a focus on a seamless, iconic customer experience. The role operates in a high-energy sales environment, offering mentorship and opportunities to advance toward leadership.