Remote Car-Buying Experience Advisor (Trainee)

CarMax Auto Superstores; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits program

Job summary

CarMax Auto Superstores is seeking a Customer Experience Consultant Trainee to bridge online and in-store car buying, guiding customers with honesty and professionalism.

You will respond to sales leads, answer inquiries, and walk customers through online shopping, appraisals, financing, and delivery scheduling to ensure a seamless journey.

Join a fast-paced, customer-focused team and help deliver an iconic CarMax experience while meeting state licensing requirements where applicable.

Qualifications

• Previous sales or customer service experience, ideally in retail or similar environments.
• Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.
• Excellent written and verbal communication skills, with attention to detail.
• Flexibility to work variable shifts, including nights, weekends, and holidays.
• Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
• Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).

Responsibilities

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
• Achieve individual sales and performance targets while providing an iconic customer experience.

Job description

CarMax Auto Superstores is seeking a Customer Experience Consultant Trainee to bridge online and in-store car buying, guiding customers with honesty and professionalism.

You will respond to sales leads, answer inquiries, and walk customers through online shopping, appraisals, financing, and delivery scheduling to ensure a seamless journey.

Join a fast-paced, customer-focused team and help deliver an iconic CarMax experience while meeting state licensing requirements where applicable.