Remote Car Buying Concierge

CarMax Inc.; Richmond (VA); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits details on CarMax site

Job summary

CarMax is seeking a Customer Service Consultant Trainee to bridge the gap between online and in-store car buying. You will respond to sales leads and customer inquiries, guiding customers to vehicles that fit their needs and assisting with financing applications.

In a lively, team-based environment, you will master CarMax systems, deliver an iconic customer experience, and mentor colleagues as your skills grow.

Qualifications

• Sales and customer service experience preferred.
• Thrives in a fast-paced sales environment.
• Strong listening skills and customer focus.
• Excellent written and verbal communication.
• Able to learn new technologies and operate computers.
• Open to shifts including nights, weekends, and holidays.
• Must live within 100 miles of the CEC location.

Responsibilities

• Respond to inbound customer inquiries to determine needs and match vehicles.
• Guide customers from online to in-store purchasing and assist with financing applications.
• Ensure a seamless transition from online to in-store purchasing and delivery scheduling.
• Mentor others as your skillset expands.
• Aim to meet sales targets while delivering an iconic customer experience.

Skills

Sales experience

Customer service

Active listening

Communication

Tech proficiency

Self-motivation

Schedule flexibility

Evening/weekend shifts

Job description

CarMax is seeking a Customer Service Consultant Trainee to bridge the gap between online and in-store car buying. You will respond to sales leads and customer inquiries, guiding customers to vehicles that fit their needs and assisting with financing applications.

In a lively, team-based environment, you will master CarMax systems, deliver an iconic customer experience, and mentor colleagues as your skills grow.