Remote Car Buying Concierge

CarMax; Carson City (NV); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Benefits program

Job summary

CarMax is hiring a Customer Service Consultant Trainee to connect customers with the right car options and support them through every step of the buying journey. You will respond to sales leads and inquiries, guiding customers from online to in-store experiences while maintaining CarMax’s reputation for honesty and transparency.

This high-energy sales role emphasizes teamwork, quick rapport building, and achieving sales targets while delivering an iconic customer experience.

Qualifications

• Sales and customer service experience preferred.
• Thrive in fast-paced sales environment.
• Strong listening and customer focus.
• Self-motivation to achieve goals.
• Strong written and verbal communication skills.
• Able to learn and master new technologies; strong computer skills.

Responsibilities

• Connect with inbound customers online and by phone to understand their needs for the next car purchase.
• Use CarMax inventory knowledge to guide customers to suitable vehicles.
• Assist throughout the journey from online sales or appraisal to financing and scheduling delivery.
• Ensure a seamless online to in-store transition for an unrivaled experience.
• Mentor others as your skills expand.
• Aim to meet sales targets while delivering iconic customer service.

Skills

Sales & customer service

Listening skills

Communication skills

Tech adaptability

Computer skills

Availability for shifts

Job description

CarMax is hiring a Customer Service Consultant Trainee to connect customers with the right car options and support them through every step of the buying journey. You will respond to sales leads and inquiries, guiding customers from online to in-store experiences while maintaining CarMax’s reputation for honesty and transparency.

This high-energy sales role emphasizes teamwork, quick rapport building, and achieving sales targets while delivering an iconic customer experience.