Remote Customer Service & Sales Consultant

CarMax; United States; Hybrid; USD 28,516 - 43,256; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Service Consultant Trainee to bridge the customer experience between online and in-store services. You will respond to leads, guide customers through their car buying journey, and ensure a seamless process.

This role requires strong sales and customer service skills, along with the ability to thrive in a fast-paced environment. The hourly pay ranges from $20.70 to $31.40, and you will enjoy various benefits, including paid sick and vacation time.

Applicants must live within 100 miles of the Customer Experience Center (CEC) location.

Qualifications

• Sales and customer service experience in retail preferred.
• Self-motivated with a focus on performance goals.
• Availability for shifts, including nights, weekends, and holidays.

Responsibilities

• Connect with customers online and over the phone.
• Use CarMax inventory knowledge to guide customers.
• Ensure seamless online to in-store purchasing.
• Achieve sales targets while providing a great customer experience.

Skills

Sales and customer service experience

Good listening skills

Strong customer focus

Strong written and verbal communication skills

Strong computer skills

Job description

CarMax is seeking a Customer Service Consultant Trainee to bridge the customer experience between online and in-store services. You will respond to leads, guide customers through their car buying journey, and ensure a seamless process.

This role requires strong sales and customer service skills, along with the ability to thrive in a fast-paced environment. The hourly pay ranges from $20.70 to $31.40, and you will enjoy various benefits, including paid sick and vacation time.

Applicants must live within 100 miles of the Customer Experience Center (CEC) location.