Remote Car Buying Concierge — Customer Experience Pro

CarMax; Henderson (NV); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Floating holiday

Benefits information

Job summary

CarMax seeks a Customer Service Consultant Trainee to bridge online and in-store experiences, guiding customers through vehicle selection, financing applications, and delivery scheduling. You will respond to inquiries and help customers buy the vehicle that fits their needs with a seamless, transparent process.

In a high-energy sales environment, you will mentor others as you grow, meet sales targets, and contribute to an iconic customer experience across CarMax locations.

Qualifications

• Experience in sales or customer service environments.
• Ability to listen carefully and understand customer needs.
• Strong written and verbal communication skills.
• Willingness to learn new technologies and systems.

Responsibilities

• Respond to sales leads and customer inquiries to facilitate vehicle purchases.
• Guide customers from online to in-store experience and assist with financing steps.
• Maintain seamless service transitions and ensure an iconic customer experience.
• Meet and exceed sales targets while supporting team goals.

Skills

Sales experience

Customer service

Active listening

Communication skills

Tech-savvy

Computer skills

Job description

CarMax seeks a Customer Service Consultant Trainee to bridge online and in-store experiences, guiding customers through vehicle selection, financing applications, and delivery scheduling. You will respond to inquiries and help customers buy the vehicle that fits their needs with a seamless, transparent process.

In a high-energy sales environment, you will mentor others as you grow, meet sales targets, and contribute to an iconic customer experience across CarMax locations.