Car Buying Experience Consultant (Trainee)

CarMax; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Experience Consultant Trainee in Irving, TX, to connect online and in-store experiences. You will respond to sales leads, guide customers through the car-buying journey, and use inventory knowledge to recommend vehicles that fit customer needs.

You will handle online sales, appraisals, financing applications, and scheduling vehicle delivery, ensuring a smooth transition from digital to in-person shopping while achieving personal sales goals and delivering an iconic

Qualifications

• Previous customer service or sales experience in retail or similar.
• Strong written and verbal communication with attention to detail.
• Ability to work in a fast-paced environment and manage multiple interactions.

Responsibilities

• Engage with inbound customers online and by phone, guiding them through the car-buying process.
• Recommend vehicles using inventory knowledge to match customer preferences.
• Assist customers through online sales, appraisals, financing, and scheduling delivery.
• Ensure smooth online-to-in-store transition for a seamless experience.
• Meet individual sales and performance targets while delivering iconic customer service.

Skills

Customer service

Sales/retail experience

Communication skills

Tools

Microsoft Suite

Salesforce

Genesys

Job description

CarMax is seeking a Customer Experience Consultant Trainee in Irving, TX, to connect online and in-store experiences. You will respond to sales leads, guide customers through the car-buying journey, and use inventory knowledge to recommend vehicles that fit customer needs.

You will handle online sales, appraisals, financing applications, and scheduling vehicle delivery, ensuring a smooth transition from digital to in-person shopping while achieving personal sales goals and delivering an iconic