Customer Experience & Sales Consultant Trainee

CarMax; United States; Remote; USD 28,516 - 43,256; Full time

Benefits offered by this job

Up to 48 hours of sick time per year

80-200 hours of vacation time per year

Paid time off for holidays and bereavement

Job summary

CarMax is looking for a Customer Service Consultant Trainee to link customer experiences both online and in-store. You will connect with customers to understand their needs and guide them through the vehicle purchasing process.

This role requires strong customer service skills and the ability to thrive in a fast-paced sales environment, including helping customers achieve their vehicle ownership goals. The position offers an hourly wage between $20.70 - $31.40 and includes benefits such as sick and vacation time.

Qualifications

• Sales and customer service experience, preferably in retail.
• Thrive in a fast-paced sales environment.
• High level of self-motivation to achieve performance goals.

Responsibilities

• Connect with inbound customers online and over the phone.
• Use knowledge of CarMax inventory to guide customers.
• Achieve sales targets while providing an iconic customer experience.

Skills

Sales and customer service experience

Good listening skills

Strong written and verbal communication skills

Ability to learn and master new technologies

Job description

CarMax is looking for a Customer Service Consultant Trainee to link customer experiences both online and in-store. You will connect with customers to understand their needs and guide them through the vehicle purchasing process.

This role requires strong customer service skills and the ability to thrive in a fast-paced sales environment, including helping customers achieve their vehicle ownership goals. The position offers an hourly wage between $20.70 - $31.40 and includes benefits such as sick and vacation time.