Remote Callback Preference Coordinator - Part-Time

Hrstalentsolutions; Youngstown (OH); Remote; USD 32,000 - 43,000; Part time

Job summary

Hrstalentsolutions is seeking a Callback Preference Assistant for a part-time remote role. You will handle customer service tasks, record contact preferences, and provide a precise handoff to the designated specialist.

You will review cases, ask for available windows, verify time zones, and ensure accurate routing without promising a booked call until confirmed. Training will cover the case system and verification procedures.

Qualifications

• Customer service or office administration experience is helpful, but not required.

Responsibilities

• Review assigned online cases awaiting a specialist callback.
• Ask for a useful contact window through approved email wording.
• Record the preferred number, time, and stated time zone.
• Distinguish a suggested window from a confirmed call.
• Update a changed preference in the same case.
• Route an urgent concern under the employer's escalation rules.
• Keep a visible owner for the follow-up.

Skills

Customer service

Office administration

Written communication

Job description

Hrstalentsolutions is seeking a Callback Preference Assistant for a part-time remote role. You will handle customer service tasks, record contact preferences, and provide a precise handoff to the designated specialist.

You will review cases, ask for available windows, verify time zones, and ensure accurate routing without promising a booked call until confirmed. Training will cover the case system and verification procedures.