Remote Part-Time Callback Coordinator

HRS Talent Solutions; Youngstown (OH); A distancia; USD 32.000 - 43.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

HRS Talent Solutions is seeking a Callback Preference Assistant for a part-time remote role. You will manage customer callback requests, record preferences, and hand off to specialists with clear context. The role emphasizes written customer service, careful office administration, and precise data handling.

The position does not involve answering specialist questions or promising callback times without confirmation. It offers $27 per hour and remote flexibility with hours to be confirmed.

Formación

• Experience in customer service or office administration is helpful, but not required.

Responsabilidades

• Review assigned online cases awaiting a specialist callback.
• Ask for a useful contact window through approved email wording.
• Record the preferred number, time, and stated time zone.
• Distinguish a suggested window from a confirmed call.
• Update a changed preference in the same case.
• Route an urgent concern under the employer's escalation rules.
• Keep a visible owner for the follow-up.

Conocimientos

Customer service

Office administration

Descripción del empleo

HRS Talent Solutions is seeking a Callback Preference Assistant for a part-time remote role. You will manage customer callback requests, record preferences, and hand off to specialists with clear context. The role emphasizes written customer service, careful office administration, and precise data handling.

The position does not involve answering specialist questions or promising callback times without confirmation. It offers $27 per hour and remote flexibility with hours to be confirmed.