Part-Time Remote Voice Message Intake Specialist

HRS Talent Solutions; Pensacola (FL); Remote; USD 33.000 - 44.000; Teilzeit

Benefits dieser Stelle

Part-time remote work

Hourly rate $28 per hour

Zusammenfassung

HRS Talent Solutions is seeking a Voice Message Intake Assistant for a part-time remote role. You listen to voice messages, capture the verifiable details, and route requests to the correct team within the approved system. You will not diagnose problems or call back without authorization.

The job emphasizes careful listening, precise note‑taking, and privacy. You may work from a private home office, with training provided to learn the case categories, verification paths, and escalation rules.

Qualifikationen

• No formal call-centre experience required.
• Willing to learn how to use the employer's voice system.
• Comfortable listening and writing concise notes.

Aufgaben

• Review messages in the approved voice system.
• Match callers to existing online records when possible.
• Summarize the request without adding missing details.
• Note contact preferences and time zones.
• Escalate urgent matters via the prescribed route.

Jobbeschreibung

HRS Talent Solutions is seeking a Voice Message Intake Assistant for a part-time remote role. You listen to voice messages, capture the verifiable details, and route requests to the correct team within the approved system. You will not diagnose problems or call back without authorization.

The job emphasizes careful listening, precise note‑taking, and privacy. You may work from a private home office, with training provided to learn the case categories, verification paths, and escalation rules.