Remote Call Center Specialist — Evenings & Weekends

Scope Services; Saint Joseph (MI); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision Insurance

Short- Term Disability

PTO

401(k)

Job summary

Scope Services is seeking a Call Center Rep to handle appointment scheduling and assist customers remotely. The role offers an evening and Saturday schedule with a target of 40 hours per week and paid training.

The ideal candidate will have strong communication skills, a high school diploma, and a comfortable home office setup. Health, life, vision insurance, and other benefits are included.

Qualifications

• Strong multitasking and problem-solving abilities.
• Customer-first mindset with patience and empathy.
• Reliable, distraction-free home office and high-speed internet.
• Self-directed and able to work independently.
• Willing to work evenings and Saturdays.
• Previous call center or customer service experience preferred.

Responsibilities

• Answer inbound customer calls professionally.
• Schedule appointments and update customer accounts.
• Provide clear information and address questions with empathy.
• Meet call quality and productivity goals.
• Work independently in a home office setting.
• Adapt quickly to changes in systems and procedures.

Skills

Multitasking

Problem-solving

Customer-first mindset

Independent worker

Work-from-home

Evenings/Saturdays availability

Education

High school diploma or equivalent

Job description

Scope Services is seeking a Call Center Rep to handle appointment scheduling and assist customers remotely. The role offers an evening and Saturday schedule with a target of 40 hours per week and paid training.

The ideal candidate will have strong communication skills, a high school diploma, and a comfortable home office setup. Health, life, vision insurance, and other benefits are included.