Remote Customer Resource Specialist

Hrstalentsolutions; Arlington (TX); Remote; USD 31,000 - 44,000; Full time

Job summary

Hrstalentsolutions is seeking a Remote Customer Resource Delivery Assistant to support customers by guiding them to the right resource. You review routine online requests, select approved materials, and send them through the designated channel, then log the exchange.

This introductory role emphasizes careful reading of requests, accuracy, and clear communication. You will learn the resource library, privacy rules, and routing decisions while working remotely with flexible hours and a focus on

Qualifications

• Introductory customer service and office administration role.
• Ability to read and interpret online material accurately.
• Comfort with following predefined materials and privacy guidelines.

Responsibilities

• Read assigned requests in an online customer inbox.
• Identify the question and relevant account context.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Job description

Hrstalentsolutions is seeking a Remote Customer Resource Delivery Assistant to support customers by guiding them to the right resource. You review routine online requests, select approved materials, and send them through the designated channel, then log the exchange.

This introductory role emphasizes careful reading of requests, accuracy, and clear communication. You will learn the resource library, privacy rules, and routing decisions while working remotely with flexible hours and a focus on