Remote Call & Follow-Up Specialist

Cox Automotive; Sioux Falls (SD); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations in a remote/hybrid capacity across the United States. The role focuses on inbound calls, data accuracy, and coordinating with service providers to ensure timely repairs and billing updates.

We offer competitive hourly pay between $15.10 and $22.69, flexible schedules, and a comprehensive benefits package designed for individuals and families, along with 401(k) options and ongoing professional

Qualifications

• Minimum: High school diploma or GED with up to 2 years related experience.
• Strong customer service experience required.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Bachelor's degree or higher (preferred)

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations in a remote/hybrid capacity across the United States. The role focuses on inbound calls, data accuracy, and coordinating with service providers to ensure timely repairs and billing updates.

We offer competitive hourly pay between $15.10 and $22.69, flexible schedules, and a comprehensive benefits package designed for individuals and families, along with 401(k) options and ongoing professional