Remote Call Center Team Lead, Customer Care

9012 Verizon Services Corp. BC; United States; Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Remote work from home

Health and wellness benefits

401(k) savings plan

Paid holidays

Job summary

Verizon is seeking a remote Team Lead for its customer care call center in the United States. You will lead a team to deliver outstanding service, resolve customer issues, and ensure quality through mentorship and effective resource management.

The role requires 4+ years of relevant experience, a bachelor’s degree or equivalent, and willingness to work evenings, weekends, and holidays, with a home office within 75 miles of Morristown, NJ.

Qualifications

• Bachelor’s degree or 4+ years of work experience.
• 4+ years of relevant experience, demonstrated through work history and/or military background.
• Willingness to work evenings, weekends, and holidays.
• Home office within 75 miles of Morristown, NJ.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained so customer issues are resolved quickly.
• Track and manage call volume for optimal efficiency.
• Monitor employee–customer interactions and mentor the team on service improvement.
• Apply policies and guidelines while exemplifying interpersonal skills, work ethic, and judgment.

Skills

Leadership

Customer service

Team development

Education

Bachelor's degree or 4+ years experience

Job description

Verizon is seeking a remote Team Lead for its customer care call center in the United States. You will lead a team to deliver outstanding service, resolve customer issues, and ensure quality through mentorship and effective resource management.

The role requires 4+ years of relevant experience, a bachelor’s degree or equivalent, and willingness to work evenings, weekends, and holidays, with a home office within 75 miles of Morristown, NJ.