Remote Call Center Supervisor - Lead Exceptional Customer Care

Verizon; Morristown (NJ); Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a skilled leader for a remote customer care team in Morristown, NJ. You will guide a team to deliver outstanding service, resolve device, billing, and other issues, and ensure rapid issue resolution while maintaining high service quality.

You will manage resources, monitor call volumes, mentor staff on best practices, and uphold policies and standards. The role requires flexibility for evenings, weekends, and holidays and proximity to Morristown, NJ.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Your home office must be located within 75 miles of Morristown, NJ.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Team leadership

Customer service experience

Call center operations

Education

Bachelor's degree or four+ years experience

Job description

Verizon is seeking a skilled leader for a remote customer care team in Morristown, NJ. You will guide a team to deliver outstanding service, resolve device, billing, and other issues, and ensure rapid issue resolution while maintaining high service quality.

You will manage resources, monitor call volumes, mentor staff on best practices, and uphold policies and standards. The role requires flexibility for evenings, weekends, and holidays and proximity to Morristown, NJ.