Remote Call Center Specialist – Inbound Support & Sales

MaziCTools; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Advancement Opportunity

Casual Dress Code

Cash and Prize Contests

Job summary

MCI is seeking remote Call Centre Representatives in the USA to handle inbound inquiries, provide support, and assist with product upgrades. This is a full-time role with paid vacation, benefits, and performance incentives. Equipment is provided if needed, and a home broadband connection is required.

You will work on varying schedules including days, nights, and weekends, with opportunities for bonuses and career growth within a customer-centric team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and writing skills essential.
• Ability to type 20+ words per minute with accuracy.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliability, attendance, and punctuality are important.

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic issues.
• Provide product and service information and resolve questions.
• Identify sales opportunities and assist with upgrades.
• Escalate complex issues to supervisory staff as needed.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Communication

Typing speed

Problem solving

Teamwork

Multitasking

Attention to detail

Empathy

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking remote Call Centre Representatives in the USA to handle inbound inquiries, provide support, and assist with product upgrades. This is a full-time role with paid vacation, benefits, and performance incentives. Equipment is provided if needed, and a home broadband connection is required.

You will work on varying schedules including days, nights, and weekends, with opportunities for bonuses and career growth within a customer-centric team.