Remote Call Center & Sales Support Agent

MCI

United States

Remote

USD 19,000 - 25,000

Full time

14 days+

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Job summary

MCI is seeking Call Center Agents for remote, work-from-home roles in the United States. You will handle inbound and outbound calls, assist with customer service questions, and upsell products and services for multiple clients across various industries. A strong problem-solver with a commitment to excellent customer satisfaction is encouraged to apply.

The position offers extensive training and opportunities to advance to Supervisor, Trainer, or Operations Management as you grow with our company.

Qualifications

High school diploma or equivalent required.
Excellent written and verbal communication skills.
Ability to type 20+ words per minute accurately.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Proven reliability with regular attendance and punctuality.
Customer-service oriented with empathy and responsiveness.

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first call resolution through problem solving and effective call handling.
Document and process customer claims in systems accurately.
Escalate issues to appropriate staff when needed.
Attend meetings and training to stay updated on program knowledge.