Remote Call Center Sales Specialist | Earn Incentives

MCI; Frankfort (KY); In loco; USD 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Comprehensive medical, dental, and vision coverage

Incentives & Rewards

Retirement Savings

Career Growth

Paid Training

Descrizione del lavoro

MCI is hiring for a remote customer service role where you will support customer service, technical support, and sales interactions. You will engage with numerous customers weekly to resolve issues, offer new products, and ensure an excellent experience.

Ideal candidates should have a high school diploma, strong communication skills, and the ability to multi-task effectively in a fast-paced environment. The position offers various benefits including paid time off and health coverage.

Competenze

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Aptitude for conflict resolution, problem solving, and negotiation.

Mansioni

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Ensure first-call resolution through problem solving and effective call handling.

Conoscenze

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Multi-tasking

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Windows operating system

Descrizione del lavoro

MCI is hiring for a remote customer service role where you will support customer service, technical support, and sales interactions. You will engage with numerous customers weekly to resolve issues, offer new products, and ensure an excellent experience.

Ideal candidates should have a high school diploma, strong communication skills, and the ability to multi-task effectively in a fast-paced environment. The position offers various benefits including paid time off and health coverage.