Remote Call Center Sales Specialist | Earn Incentives

MCI; Richmond (VA); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Customer Service Agent to support customer service, technical support, and sales interactions. This remote position requires excellent communication and organizational skills, as well as a strong customer focus.

Key responsibilities include resolving customer issues, utilizing technology for account management, and recognizing sales opportunities. The ideal candidate must possess a high school diploma and be at least 18 years old. Join MCI for a collaborative work environment with growth opportunities and comprehensive health benefits.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Ensure first‐call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Customer Service Agent to support customer service, technical support, and sales interactions. This remote position requires excellent communication and organizational skills, as well as a strong customer focus.

Key responsibilities include resolving customer issues, utilizing technology for account management, and recognizing sales opportunities. The ideal candidate must possess a high school diploma and be at least 18 years old. Join MCI for a collaborative work environment with growth opportunities and comprehensive health benefits.