Remote Call Center Specialist - Customer Support Pro

MCI; Wisconsin; Hybrid; USD 19,000 - 25,000; Full time

Job summary

MCI is hiring a Full-Time Call Center Representative for remote work-from-home in the United States. You will handle inbound and outbound customer interactions, resolve issues, and guide customers to the right solutions, contributing to a positive overall experience.

Ideal candidates are fluent in English with strong communication, problem-solving, and active listening skills. You will document interactions, meet productivity targets, and comply with policies in a fast-paced, remote environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal & written comms

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Call Center Representative for remote work-from-home in the United States. You will handle inbound and outbound customer interactions, resolve issues, and guide customers to the right solutions, contributing to a positive overall experience.

Ideal candidates are fluent in English with strong communication, problem-solving, and active listening skills. You will document interactions, meet productivity targets, and comply with policies in a fast-paced, remote environment.