Remote Call Center Specialist — Client Care

Ascensus; Detroit (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work

Job summary

Ascensus is seeking candidates for fully remote roles in the United States. The position offers an hourly rate of $19 with a training period of 4–6 weeks, followed by an 11:30am–8:00pm EST shift.

Responsibilities include handling claims, processing payments, and assisting participants while maintaining HIPAA compliance. Required education is a high school diploma or GED, plus 1+ years in call center or customer service.

Qualifications

• Excellent listening, verbal and written skills.
• Detail oriented, flexible, and self-motivated.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

Responsibilities

• Answer account owner and participant inquiries in a timely and accurate manner.
• Process financial and non-financial transactions accurately.
• Maintain HIPAA compliance and protect confidential data.

Skills

Communication skills

Attention to detail

Customer service experience

Excel proficiency

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Job description

Ascensus is seeking candidates for fully remote roles in the United States. The position offers an hourly rate of $19 with a training period of 4–6 weeks, followed by an 11:30am–8:00pm EST shift.

Responsibilities include handling claims, processing payments, and assisting participants while maintaining HIPAA compliance. Required education is a high school diploma or GED, plus 1+ years in call center or customer service.