Remote Bilingual Call Center Rep (English/Spanish)

Ascensus; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

100% remote

Job summary

Ascensus, the leading retirement and savings services provider in the US, seeks a remote Call Center Representative. You will deliver high-quality customer service for account-based employee benefit plans, including FSA, 529 and retirement accounts.

Training is 4 weeks, with shifts in EST and multiple late-evening options after training. Role requires bilingual English/Spanish, strong communication, and proficiency with Microsoft Office and Excel.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED, and relevant experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; knowledge of claims processing or benefit card systems.
• Computer proficiency is required; strong listening, verbal and written skills.

Responsibilities

• Handle customer service requests via phone, email or chat for account-based plans.
• Explain benefits and plan provisions; review claims information and process updates.
• Meet service levels and quality goals while supporting department objectives.
• Process financial and non-financial transactions timely and accurately.
• Adhere to HIPAA and protect confidential data; maintain confidentiality.

Skills

Bilingual English/Spanish

Customer service

Phone/email/chat support

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus, the leading retirement and savings services provider in the US, seeks a remote Call Center Representative. You will deliver high-quality customer service for account-based employee benefit plans, including FSA, 529 and retirement accounts.

Training is 4 weeks, with shifts in EST and multiple late-evening options after training. Role requires bilingual English/Spanish, strong communication, and proficiency with Microsoft Office and Excel.