Remote Call Center Scheduling Advocate I

FailSafe Communications; Wyoming (OH); Remote; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and retirement options

Wellness programs

Job summary

Oak Street Health is hiring a Remote Contact Center Service Advocate I to support scheduling and patient communications. You will handle calls, enter data, and coordinate with medical staff to ensure a seamless patient experience.

Role requires high school diploma, 1 year of customer service, and strong communication. Flexible schedules, weekend shifts possible, and comprehensive benefits are offered.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into the scheduling system.
• Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.
• Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Documentation: Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Excel basics

Spanish language

Other languages (Mandarin/Cantonese/Pl

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Oak Street Health is hiring a Remote Contact Center Service Advocate I to support scheduling and patient communications. You will handle calls, enter data, and coordinate with medical staff to ensure a seamless patient experience.

Role requires high school diploma, 1 year of customer service, and strong communication. Flexible schedules, weekend shifts possible, and comprehensive benefits are offered.