Remote Call Center Agent - Customer Care & Upsell

MCI; Idaho; Hybrid; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

MCI, a leading tech-enabled business services company in the USA, is hiring Call Center Agents to support inbound and outbound customer service and sales projects. You will handle inquiries, assist with customer questions, and upsell products across multiple client programs from a remote work setup.

We offer strong training, opportunities for advancement to Supervisor, Trainer, and Operations Management, and a dynamic work environment with a focus on customer satisfaction.

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Aufgaben

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Kenntnisse

Typing 20+ wpm

Strong communication

Team player

Customer service oriented

Attention to detail

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Jobbeschreibung

MCI, a leading tech-enabled business services company in the USA, is hiring Call Center Agents to support inbound and outbound customer service and sales projects. You will handle inquiries, assist with customer questions, and upsell products across multiple client programs from a remote work setup.

We offer strong training, opportunities for advancement to Supervisor, Trainer, and Operations Management, and a dynamic work environment with a focus on customer satisfaction.