Remote Call Center Sales & Support Specialist

MCI; Los Angeles (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI is hiring for a remote customer service position that requires engaging with customers to resolve issues and promote products. Ideal candidates exhibit strong organizational, communication, and problem-solving skills and thrive in a dynamic environment.

You will manage customer interactions effectively, aiming for first-call resolutions while adhering to company protocols. A focus on teamwork and adaptability is essential, as is the commitment to a positive customer experience.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems for account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem solving.

Skills

Organizational skills

Communication skills

Problem-solving

Customer-service oriented

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is hiring for a remote customer service position that requires engaging with customers to resolve issues and promote products. Ideal candidates exhibit strong organizational, communication, and problem-solving skills and thrive in a dynamic environment.

You will manage customer interactions effectively, aiming for first-call resolutions while adhering to company protocols. A focus on teamwork and adaptability is essential, as is the commitment to a positive customer experience.