Remote Inbound Sales & Support Agent

MCI; United States; Remote; CAD 48,773 - 62,708; Full time

Benefits offered by this job

Paid Time Off

Health benefits through Blue Cross

Paid training opportunities

Job summary

MCI is seeking Remote Contact Center Agents to support customer service and operations from the comfort of your home. Responsibilities include handling inbound inquiries and resolving issues with empathy and care while identifying sales opportunities.

The ideal candidate must possess strong communication skills and a high school diploma. MCI offers competitive compensation, health benefits, and career development opportunities, ensuring a supportive work environment.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Reliable and punctual with a strong work ethic.
• Ability to multi-task and stay organized.

Responsibilities

• Handle inbound calls with professionalism and empathy.
• Troubleshoot basic technical issues and guide customers.
• Identify sales opportunities and apply persuasive skills.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute accurately

Basic proficiency in Microsoft Office Suite

Skilled in troubleshooting and conflict resolution

Customer-first mindset

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is seeking Remote Contact Center Agents to support customer service and operations from the comfort of your home. Responsibilities include handling inbound inquiries and resolving issues with empathy and care while identifying sales opportunities.

The ideal candidate must possess strong communication skills and a high school diploma. MCI offers competitive compensation, health benefits, and career development opportunities, ensuring a supportive work environment.