Remote Call Center Agent - Customer Support

MCI; Wyoming (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work possibility

Job summary

MCI is hiring a Full-Time Call Center Representative for remote work. The role focuses on answering inquiries, resolving issues, and guiding customers to solutions while delivering outstanding service. Strong communication and problem-solving skills are essential in a fast-paced environment.

The position emphasizes inbound/outbound calls, documentation of interactions, and adherence to policies to ensure a positive customer experience. Previous CRM experience is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal and written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Call Center Representative for remote work. The role focuses on answering inquiries, resolving issues, and guiding customers to solutions while delivering outstanding service. Strong communication and problem-solving skills are essential in a fast-paced environment.

The position emphasizes inbound/outbound calls, documentation of interactions, and adherence to policies to ensure a positive customer experience. Previous CRM experience is a plus.