Remote Call Center Agent | Customer Support

MCI; Kentucky; On-site; USD 42,981,120 - 49,593,600; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support in a remote, work-at-home setting. You will answer questions, resolve issues, and guide customers to the right solutions, contributing to a positive experience.

Ideal candidates are clear communicators with strong problem-solving and multitasking abilities, able to thrive in a fast-paced environment while maintaining quality and confidentiality.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and written comm.

Excellent problem-solving

Active listening

Education

High school diploma or GED

Job description

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support in a remote, work-at-home setting. You will answer questions, resolve issues, and guide customers to the right solutions, contributing to a positive experience.

Ideal candidates are clear communicators with strong problem-solving and multitasking abilities, able to thrive in a fast-paced environment while maintaining quality and confidentiality.