Remote Call Center Associate — Benefits & Plans

Ascensus; Detroit (MI); Hybrid; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Ascensus is seeking a Customer Service oriented Call Center Representative to join our remote service teams. You'll handle inquiries about Flexible Spending Accounts, 529 Education Savings, and retirement accounts, using phone, email or chat to deliver accurate information and timely processing.

The role requires a high school diploma or GED, 1+ years in a call center, proficiency with Microsoft Office and Excel, and strong listening and written communication skills.

Qualifikationen

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems.
• Complete a video interview assessment within 7 days of applying.
• Ability to handle stressful situations; advanced Excel and database knowledge.
• Computer proficiency is required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible and self-motivated.

Aufgaben

• Handle requests from participants, financial advisors and plan administrators via phone, email or chat.
• Provide explanations regarding benefits and plan provisions; review claims information.
• Update account owner contacts using provided processes; ensure timely processing.
• Deliver high quality service and support efficient administration of plans.
• Movement between service center roles to support business needs; training provided.

Kenntnisse

Customer service

Call center

Excel

Microsoft Office

Communication

Attention to detail

Ausbildung

High school diploma or GED

Jobbeschreibung

Ascensus is seeking a Customer Service oriented Call Center Representative to join our remote service teams. You'll handle inquiries about Flexible Spending Accounts, 529 Education Savings, and retirement accounts, using phone, email or chat to deliver accurate information and timely processing.

The role requires a high school diploma or GED, 1+ years in a call center, proficiency with Microsoft Office and Excel, and strong listening and written communication skills.