Remote Call Center Care Advocate I

FailSafe Communications; Pennsylvania; Hybrid; USD 35.000 - 71.000; Vollzeit

Zusammenfassung

Oak Street Health is seeking a Remote Contact Center Service Advocate I to efficiently manage patient appointments and deliver an unmatched patient experience. You will handle calls, schedule and confirm visits, and collaborate with medical staff to ensure smooth operations.

The role emphasizes strong communication, reliability, and a patient-centric approach, with full-time hours and a focus on remote work setup.

Qualifikationen

• High School diploma or equivalent required; some college preferred.
• 1 year of customer service, call center experience preferred.
• Proficient PC skills and basic Excel.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.

Aufgaben

• Handle inbound and outbound calls to schedule, reschedule, and cancel appointments.
• Provide courteous, professional service and address patient inquiries.
• Accurately enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions clearly to patients.

Kenntnisse

Customer service

Phone etiquette

Multitasking

Time management

Positive attitude

Ausbildung

High School diploma or equivalent

Some undergraduate education preferred

Tools

EMR documentation

Microsoft Excel

Jobbeschreibung

Oak Street Health is seeking a Remote Contact Center Service Advocate I to efficiently manage patient appointments and deliver an unmatched patient experience. You will handle calls, schedule and confirm visits, and collaborate with medical staff to ensure smooth operations.

The role emphasizes strong communication, reliability, and a patient-centric approach, with full-time hours and a focus on remote work setup.