Remote Call Center Associate - Inbound Support & Payments

GC Services Limited Partnership d/b/a InteLogix; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Job summary

GC Services Limited Partnership d/b/a InteLogix is looking for a Customer Service Associate to handle inbound calls for a major telecommunications client. This remote, work-from-home role is open across the United States and requires strong communication and a friendly, professional demeanor.

You will assist customers, process payments, and manage accounts while meeting performance goals. The position includes paid training, benefits (medical/dental/vision), paid time off, and employee

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required; BA degree preferred.
• At least 1 year of Customer Service experience required.
• Excellent communication, both written and oral.
• Call Center or Collections experience preferred.

Responsibilities

• Handle inbound calls from customers of a major telecommunications company.
• Take payments on customer wireless, wireline and connect accounts.
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended.
• Maintains good public relations.
• Adhere to Company attendance, punctuality, and meal and rest break requirements.
• Maintain concentration and focus to meet performance goals.

Skills

Customer service

Communication skills

Multitasking

Technical proficiency

Phone etiquette

Education

High School Diploma or equivalent

BA degree preferred

Job description

GC Services Limited Partnership d/b/a InteLogix is looking for a Customer Service Associate to handle inbound calls for a major telecommunications client. This remote, work-from-home role is open across the United States and requires strong communication and a friendly, professional demeanor.

You will assist customers, process payments, and manage accounts while meeting performance goals. The position includes paid training, benefits (medical/dental/vision), paid time off, and employee